bjdb Responsible Gaming

bjdb is committed to providing a safe, fair, and enjoyable gambling environment for all registered players in Bangladesh. We recognise that while the vast majority of players engage with our platform as a form of entertainment, a small number of individuals may develop patterns of behaviour that indicate a gambling problem. Our responsible gaming programme is designed to identify, support, and protect those players before harm escalates.

Responsible gaming at bjdb is not a legal box to tick — it is a genuine operational priority woven into the design of our platform. From the moment you register a bjdb account, protective tools are available to you. We do not make these tools difficult to find, and we do not require you to justify your decision to use them. Any player may activate deposit limits, time-outs, or self-exclusion at any time, simply by contacting our support team.

We also invest in staff training so that our support team can recognise warning signs of problem gambling and respond appropriately. If our team identifies patterns of concern in a player's account activity — such as rapidly increasing bet sizes, chasing losses, or unusually long consecutive sessions — we may proactively reach out to that player to check in and offer responsible gaming resources.

The bjdb Responsible Gaming Pledge

bjdb pledges to: always verify the age of players before allowing real-money play; provide free, easily accessible responsible gaming tools; never market to players who have self-excluded; never send promotional content to players who have opted out; and respond to all responsible gaming support requests within 24 hours, with most requests actioned within minutes via live chat.

bjdb operates a strict minimum age policy. You must be at least 18 years of age to register an account, make a deposit, or participate in any real-money game or sports betting market on the bjdb platform. This policy applies to all players in Bangladesh without exception.

During the registration process, all applicants are required to confirm that they are 18 years of age or older. bjdb reserves the right to request documentary proof of age at any stage — including before processing a withdrawal or at the time of account verification (KYC). Acceptable documents include a valid National ID Card (NID), passport, or driving licence showing your date of birth.

Where bjdb has reasonable grounds to suspect that a registered account is being used by a person under the age of 18, we will immediately suspend the account pending age verification. If the account holder is found to be underage, the account will be permanently closed, any deposits will be returned (minus any winnings generated), and the matter will be handled in accordance with applicable child protection standards.

Why the 18+ Rule Matters

Young people are disproportionately vulnerable to developing gambling-related problems. Research consistently shows that individuals who begin gambling before the age of 18 are significantly more likely to experience problem gambling in adulthood. bjdb's strict age policy is not merely a regulatory formality — it is a meaningful safeguard designed to prevent underage individuals from accessing a product that carries genuine risk for their long-term wellbeing.

Self-exclusion is the most powerful responsible gaming tool available on bjdb. It allows you to voluntarily close your account to real-money play for a chosen duration, giving you a structured, enforced break from gambling without the need for ongoing willpower or discipline.

bjdb offers self-exclusion periods of 1 week, 1 month, 3 months, 6 months, 12 months, or permanent exclusion. Once a self-exclusion has been activated, it cannot be reversed before the chosen period expires — this is a deliberate design feature, not a limitation. The purpose of the cooling-off period is to provide genuine protection during moments of vulnerability.

What Happens During Self-Exclusion

• Your bjdb account is immediately locked — you cannot log in, deposit, or place bets
• Any active bonus offers or free spins are forfeited and removed from your account
• You are removed from all bjdb promotional mailing lists and will receive no marketing communications
• Any withdrawable balance in your account at the time of self-exclusion remains accessible — contact support to arrange withdrawal of your remaining funds
• Attempts to create a new bjdb account during an active exclusion period will be identified and rejected

How to Request Self-Exclusion

To activate self-exclusion on your bjdb account, contact our support team via live chat or email at [email protected]. State clearly that you are requesting self-exclusion, specify your preferred duration, and our team will action the request immediately — typically within minutes of receiving it. No justification is required. Your request will be treated with complete confidentiality.

Returning After Self-Exclusion

If your self-exclusion period was time-limited (not permanent), your account will not automatically reactivate when it expires. You must contact support to request reinstatement. bjdb will apply a mandatory 24-hour reflection period before reactivating any account following a self-exclusion, during which time we may suggest additional responsible gaming resources.

One of the most effective ways to maintain control over your gambling is to set a fixed budget before you start playing and stick to it. bjdb's deposit limit feature makes this straightforward by allowing you to set a hard cap on how much you can deposit into your account over a given time period.

Deposit limits can be set on a daily, weekly, or monthly basis. For example, you might choose to limit your deposits to ৳2,000 per week or ৳5,000 per month — whatever is comfortable and sustainable within your personal budget. Once your limit is reached, bjdb will decline any further deposit attempts until the next period begins.

Requesting a Deposit Limit

To set a deposit limit, contact our support team via live chat or at [email protected]. Specify the limit amount (in BDT) and the period (daily, weekly, or monthly). The limit will be applied to your account within 24 hours of your request.

Changing or Removing a Deposit Limit

You may request a decrease to your deposit limit at any time — this takes effect immediately. However, a request to increase or remove an existing deposit limit is subject to a mandatory 48-hour cooling-off period before it takes effect. This delay is intentional: it gives you time to reconsider whether increasing your limit is truly in your best interest before the change is applied.

Loss Limits

In addition to deposit limits, bjdb also offers loss limits — a cap on the total amount you can lose in a rolling period. If your net losses reach your chosen loss limit within the set period, bjdb will suspend your betting activity until the period resets. Loss limits are available on the same daily, weekly, and monthly basis as deposit limits. Contact support to set or adjust a loss limit on your bjdb account.

Wager Limits

bjdb also supports per-session and per-bet wager limits, allowing you to cap the size of individual bets or your total wagering activity during a single session. These limits work alongside deposit and loss limits to give you layered control over your spending.

A time-out is a short-term voluntary account pause that gives you a structured break from gambling without the permanence of a full self-exclusion. Time-outs are ideal when you feel you need a brief cooling-off period — for example, after a losing streak, following a stressful day, or simply when you feel you have been spending more time on bjdb than you intended.

Available Time-Out Durations

bjdb offers time-outs of 24 hours, 48 hours, 1 week, 2 weeks, 3 weeks, or 6 weeks. During a time-out, your account is suspended for real-money play. Unlike self-exclusion, a time-out will automatically expire after the chosen period without requiring you to contact support to reinstate your account — though we still recommend using the extra time to reflect on your gambling habits.

Reality Check Session Reminders

bjdb's reality check feature delivers on-screen prompts at regular intervals during active game sessions, reminding you of the time elapsed and the amount wagered in the current session. You can set these reminders to appear every 30, 60, or 90 minutes. When a reality check notification appears, you have the option to continue your session, review your session summary, or end the session entirely.

Session History Transparency

bjdb provides a full session history within your account dashboard, showing all game sessions, deposit and withdrawal events, and net win/loss figures across any chosen date range. Reviewing your session history regularly is one of the simplest and most effective ways to maintain an honest picture of your gambling activity and ensure it remains within the limits you have set for yourself.

Setting a Session Time Limit

You can also set a maximum continuous session duration in your bjdb account settings. When your session reaches the limit you have set, you will be automatically logged out. This feature is particularly useful for players who find that they tend to play for longer than intended when deeply immersed in a game.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people experiencing gambling-related harm continue to believe they are in control long after their behaviour has begun to cause real damage to their finances, relationships, and mental health. Awareness is the first step toward change.

bjdb encourages all players to periodically and honestly evaluate their relationship with gambling. The questions and warning signs below are drawn from widely used problem gambling screening frameworks. If several of these apply to you, we strongly encourage you to reach out to our support team or one of the external resources listed in Section 7.

Common Warning Signs

• Spending more money on gambling than you originally planned or can comfortably afford
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost
• Gambling with money intended for essential expenses such as rent, food, or bills
• Feeling restless, anxious, or irritable when you are not gambling or when you try to reduce your play
• Lying to family members or friends about the amount of time or money you spend on gambling
• Borrowing money or selling possessions to fund gambling activity
• Neglecting work, studies, family responsibilities, or personal relationships because of gambling
• Using gambling as a way to escape problems, relieve stress, or manage difficult emotions
• Making repeated unsuccessful attempts to cut back or stop gambling
• Feeling a need to gamble with progressively larger amounts of money to achieve the same level of excitement

The Self-Check Test

Ask yourself the following questions honestly. If you answer "yes" to three or more, consider activating a time-out or self-exclusion and speaking with a support professional.

If you believe gambling is negatively affecting your life — or the life of someone close to you — please know that help is available and that seeking it is a sign of strength, not weakness. bjdb's support team is your first point of contact for activating protective account measures, but we also encourage players to access specialist external support organisations who are trained specifically in gambling-related harm.

Contacting bjdb Support

Our support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all Bangladesh public holidays. You can reach us via live chat inside the bjdb platform or by emailing [email protected]. When contacting us about a gambling concern, you do not need to use specific language — simply tell us you are worried about your gambling, and our team will guide you through the available options.

All responsible gaming conversations are handled with complete confidentiality. Your concern will not be shared with other players and will not affect your ability to exercise your legal rights, including the right to withdraw any funds held in your account.

What bjdb Support Can Do For You

• Activate a time-out or self-exclusion on your account within minutes
• Set or reduce deposit, loss, or wager limits immediately
• Process a full account closure and withdrawal of remaining balance
• Provide referrals to specialist problem gambling support services
• Send you responsible gaming educational materials by email

Talking to Someone You Trust

Sometimes the most important step is simply telling someone you trust — a family member, a close friend, or a colleague — that gambling has become a concern. Bringing the issue out into the open reduces the sense of isolation that often accompanies problem gambling, and trusted people in your life may be able to provide practical support as you take steps to regain control.

Support for Affected Family Members

Problem gambling affects not only the individual player but also their families and close relationships. If someone you care about is showing signs of problem gambling, you can contact bjdb support for guidance on how to approach the situation and what resources are available to support both the player and those around them.

bjdb takes its responsibility to protect children and young people from accessing gambling content extremely seriously. In addition to our strict 18+ age verification processes at the account registration stage, we ask all adult players who share a device or household with minors to take additional steps to ensure that children cannot access the bjdb platform.

Practical Steps for Keeping Children Safe

• Never share your bjdb login credentials with anyone, including children or teenagers in your household
• Log out of bjdb after each session, especially on shared devices such as family computers, tablets, or shared mobile phones
• Use device-level parental controls on shared devices to restrict access to gambling websites and applications
• Do not leave your bjdb account open and unattended on a device that a child may have access to
• Use a strong, unique password for your bjdb account that is not easily guessed by others in your household

Parental Control Software

bjdb recommends the use of parental control and web filtering software on any device shared with minors. Software tools such as Net Nanny, Qustodio, and similar products can be configured to block access to gambling websites and adult content across all browsers and applications on a device. These tools are widely available, many at low or no cost, and provide an additional layer of protection beyond bjdb's own age verification measures.

Reporting Underage Access

If you suspect that a minor has accessed or is accessing a bjdb account — whether it is your own account or another — please report this immediately to our support team at [email protected]. We will investigate the matter urgently and take all necessary steps to protect the child involved, including immediate account suspension and cooperation with any relevant authorities or safeguarding processes.

The protection of minors from gambling harm is a shared responsibility between bjdb and the adults in children's lives. We ask for your active cooperation in upholding this responsibility.