bjdb Privacy Policy

This Privacy Policy ("Policy") is issued by bjdb ("bjdb", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at bjdb.app ("the Platform"). This Policy describes how bjdb collects, processes, stores, protects, and — where applicable — shares personal data provided by or generated by individuals ("Players", "Users", "you") who visit, register on, or otherwise interact with the Platform.

This Policy applies to all personal data processed in connection with your use of the bjdb Platform, including data collected during registration, during the normal use of casino games and sports betting markets, during financial transactions such as deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, during customer support interactions, and through automated technical means such as cookies and server logs.

By registering a bjdb account or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood how bjdb processes your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us at [email protected] to request account closure.

1.1 Changes to This Policy

bjdb reviews and updates this Privacy Policy on a regular basis to reflect changes in our data practices, changes in applicable standards, or the introduction of new platform features that affect how personal data is processed. When material changes are made to this Policy, registered Players will be notified via the email address associated with their bjdb account. The "Last Reviewed" date at the top of this document indicates when the current version was last assessed and confirmed. Continued use of the Platform following notification of changes constitutes your acceptance of the updated Policy.

1.2 Contact for Privacy Matters

All privacy-related queries, data access requests, correction requests, deletion requests, or complaints regarding bjdb's data practices should be directed to our support team. You can reach us at [email protected]. Our team will acknowledge your query within 48 hours and aim to provide a substantive response within ten (10) business days.

bjdb collects personal data through several distinct channels: information you provide directly during registration and account management; information generated automatically through your use of the Platform; information received from third-party payment and identity verification providers; and information gathered through cookies and similar tracking technologies. The specific categories of data we collect are detailed below.

2.1 Registration & Account Data

When you create a bjdb account, we collect the personal information you provide during the registration process. This includes:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you meet the minimum age requirement of 18 years)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code
• Email address (used for account communications, security alerts, and promotional notifications where you have opted in)
• Mobile phone number (used for account verification and support contact)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request and retain copies of identity documents including your National ID Card (NID), passport, driving licence, and proof of address documents such as recent utility bills or bank statements. We may also request documentation confirming ownership of the payment methods linked to your account (for example, a screenshot of your registered bKash or Nagad account showing your name).

2.3 Financial & Transaction Data

bjdb records information relating to all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers (such as the registered bKash or Nagad mobile number), transaction timestamps, and transaction status history. We do not store full card numbers or mobile banking PINs — only the minimum data required to process and audit transactions.

2.4 Gameplay & Betting Data

We record data relating to your activity on the Platform, including games played, bets placed, bet amounts, outcomes, session durations, and wagering history. This data is used to personalise your experience, detect problem gambling patterns, administer bonuses, and investigate disputes.

2.5 Technical & Device Data

When you access the bjdb Platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the Platform. This information is used for security monitoring, fraud detection, and Platform performance optimisation.

2.6 Customer Support Data

When you contact bjdb's support team — whether via live chat or email — we retain a record of the communication, including the content of messages exchanged, timestamps, and any attachments submitted. This allows us to maintain a consistent support experience and refer back to prior interactions when resolving ongoing issues.

bjdb processes your personal data only for specific, legitimate purposes directly related to the operation of the Platform and the delivery of services to you as a registered Player. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which bjdb uses your personal data are as follows:

3.1 Marketing Communications

bjdb will only send promotional emails, bonus offers, or marketing communications to Players who have expressly opted in to receive them. You may withdraw your marketing consent at any time by contacting [email protected] or by following the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect your ability to continue using the Platform or receiving essential account notifications.

3.2 Automated Decision-Making

bjdb uses automated systems to detect unusual account activity, flag potentially fraudulent transactions, and identify responsible gaming risk indicators. Where automated processes result in account restrictions or flags, a member of the bjdb team will review the case before any permanent action is taken. You have the right to request human review of any decision affecting your account that was made through automated processing.

bjdb does not sell, rent, or trade your personal data to any third party. However, in order to operate the Platform effectively and comply with applicable legal obligations, bjdb may share limited personal data with the following categories of third parties under strictly controlled conditions:

4.1 Payment Processing Partners

To process your deposits and withdrawals, bjdb shares the minimum necessary financial information with our payment processing partners, including mobile financial service providers such as bKash, Nagad, Rocket, and Upay, and banking partners including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These partners are bound by their own privacy and security standards and are only permitted to use your data for the purpose of processing the specific transaction in question.

4.2 Game Technology Providers

bjdb integrates games and live casino services from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data necessary to render and audit game sessions. They do not receive your full personal profile and are contractually restricted from using any data for purposes other than game delivery and technical auditing.

4.3 Identity Verification Services

bjdb uses third-party identity verification and KYC service providers to authenticate the documents you submit during the verification process. These providers process your identity documents on behalf of bjdb under strict data processing agreements and are not permitted to retain or use your documents for any purpose beyond the scope of the verification service.

4.4 Legal & Regulatory Disclosures

bjdb may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, valid legal process, or where such disclosure is necessary to protect the rights, property, or safety of bjdb, its players, or the public. bjdb will, wherever legally permitted, notify the affected Player of such a disclosure request before complying.

4.5 Business Transfers

In the event that bjdb undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, Player data held by bjdb at the time of such transaction may be transferred to the acquiring or successor entity as part of the transaction. Players will be notified of any such transfer and the successor entity's privacy practices before the transfer takes effect where reasonably practicable.

bjdb uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, maintain session security, and analyse how Players interact with the Platform. This section explains what cookies bjdb uses, why, and how you can manage your preferences.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as whether you are logged in, your language preferences, or items you have added to a cart — making your next visit more convenient and the site more useful. Cookies do not contain executable code and cannot access other files on your device.

5.2 Types of Cookies bjdb Uses

5.3 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling essential cookies will prevent the Platform from functioning correctly — in particular, session cookies are required to maintain your logged-in state and cannot be disabled without affecting your ability to use bjdb.

5.4 Third-Party Analytics

bjdb may use analytics tools that set their own cookies to help us understand aggregated Platform usage patterns. These tools receive only anonymised data and are not permitted to use this data for their own advertising or tracking purposes. bjdb does not deploy third-party advertising cookies or retargeting pixels on the Platform.

bjdb takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. No system can guarantee absolute security, but bjdb maintains security standards consistent with industry best practices for online gaming platforms serving the Bangladesh market.

6.1 Technical Security Measures

• 256-bit SSL/TLS Encryption: All data transmitted between your device and bjdb's servers is encrypted using industry-standard Transport Layer Security (TLS), preventing interception by third parties during transmission.
• Encrypted Data Storage: Sensitive data fields — including passwords, identity document images, and financial identifiers — are stored in encrypted form. Passwords are hashed using a strong one-way algorithm and are never stored in plain text.
• Access Controls: Access to Player data within bjdb's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access personal data, and all access is logged and audited.
• Firewall & Intrusion Detection: bjdb's infrastructure is protected by firewalls and automated intrusion detection systems that monitor for unusual access patterns and block suspicious activity in real time.
• Regular Security Reviews: bjdb conducts periodic security assessments of its Platform and data handling practices to identify and address potential vulnerabilities before they can be exploited.

6.2 Organisational Security Measures

• All bjdb staff and contractors who handle personal data are required to complete data security and privacy training.
• Data processing agreements are in place with all third-party service providers who handle Player data on behalf of bjdb.
• bjdb maintains an internal data breach response plan. In the event of a confirmed data breach that poses a risk to Players, affected individuals will be notified promptly with details of what occurred and what steps bjdb is taking to address it.

6.3 Your Responsibilities

While bjdb takes extensive steps to protect your data on our side, you also play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your bjdb account password and for ensuring that your account is not accessed by unauthorised individuals. You should use a strong, unique password for your bjdb account and never share your login credentials with anyone. If you suspect your account has been compromised, contact bjdb support at [email protected] immediately.

As a bjdb Player, you hold a number of rights in relation to the personal data we hold about you. bjdb is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at [email protected] with your full name, registered email address, and a clear description of your request.

7.1 Right of Access

You have the right to request a copy of the personal data that bjdb holds about you. Upon receipt of a valid access request, bjdb will provide you with a summary of the personal data we hold, the purposes for which it is being processed, and the categories of third parties with whom it has been shared. We will respond to access requests within ten (10) business days.

7.2 Right to Rectification

If any of the personal data bjdb holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account information (such as your email address or phone number) directly through your bjdb account settings. For corrections to identity or verification data, please contact [email protected] with supporting documentation.

7.3 Right to Erasure

You may request that bjdb delete the personal data we hold about you. Please note that bjdb is required by applicable legal and regulatory obligations to retain certain categories of data — including financial transaction records and KYC documentation — for defined minimum retention periods (see Section 8). Where deletion is legally permissible, bjdb will action your erasure request promptly.

7.4 Right to Restrict Processing

In certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved — you may request that bjdb restrict the processing of your personal data. During the period of restriction, bjdb will continue to store your data but will not use it for any purpose other than storage, unless you provide consent or it is necessary for a legal claim.

7.5 Right to Data Portability

Where bjdb processes your personal data on the basis of your consent or for the performance of a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you wish.

7.6 Right to Withdraw Consent

Where bjdb relies on your consent as the legal basis for processing (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent, contact [email protected] or use the unsubscribe mechanism in any marketing communication.

bjdb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following table sets out bjdb's standard data retention periods by data category:

8.1 Deletion Upon Retention Period Expiry

Upon expiry of the applicable retention period, bjdb will securely delete or anonymise the relevant personal data so that it can no longer be associated with you as an individual. Anonymised data (from which all identifying information has been permanently removed) may be retained indefinitely for statistical analysis and Platform improvement purposes.

8.2 Self-Excluded Players

Where a Player has requested self-exclusion through bjdb's responsible gaming tools, their account data and self-exclusion record will be retained for a minimum period consistent with the self-exclusion duration to ensure that re-registration attempts during the exclusion period can be identified and declined. This is a player protection measure, not a punitive one.